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Need help with our website? We’re here to help you.

Below are the answers to some of our most commonly asked questions. If this doesn't help with what you're after, please get in touch with our support team on +420 773 988 087 or send us an email on info@mdaicreal.com. Our support line is open 9am – 5pm, Monday to Friday.

Where do I find more details on a listing?

To find out more information about a listing on our website, please contact the listing agent, who is responsible for the listing and all the details provided on the listing. We don't have any more information other than what's shown on the website. Our role is to assure that all data and information provided on every single listing are verifiable, authentic and in compliance with the relevant laws and regulations.

How can I keep up with new listings?

We know that keeping tabs on the real estate market can be challenging, with many new listings coming onto the market all the time. On mdaicreal.com / mdaglobalrealestate.com, just click on new development or use our search tool to display the most recently listed properties. To simplify this process, you must create an account with us that always enables you to set up saved search emails. New listings will be regularly and directly sent to your inbox through our newsletters. To register to our newsletter, click here now.

What should I do if I haven't heard back from an agent?

Agents will be more than happy to help you out and will endeavour to get back to you as soon as possible. If you haven't heard from them, we'd recommend you call or send a follow up email before contacting us. If you still don't hear back, you're welcome to contact us, using the form below or call us on +420 773 988 087 or send us a direct email (info@mdaicreal.com) and we'll be happy to contact the agent on your behalf.

What should I do when I think listing details are wrong?

If you think the details on a listing are inaccurate, please pop us an email and let us know, using the form below or contact us on info@mdaicreal.com. Please note that we don't create the content that is shown on the website, we receive listings from real estate agents in the global markets, so we're unable to update the information ourselves. We will get in touch with the listing agent to ask them to update the listing. Every registered Real Estate Agent must always send to us a signed contract with the owner to sell the property.

How can I list my property on mdaicreal.com / mdaglobalrealestate.com?

With over 1 million unique users every month, we're the perfect place to help you find a buyer for your property. Our website allows any licensed real estate agent to advertise, rent or sell their contracted properties on mdaicreal.com only for EUR 45 - EUR 55 per property per year. Please note that we do not take direct bookings from the public for private sales. Once you have an agent, you can ask that they advertise the listing on mdaicreal.com / mdaglobalrealestate.com. Find out why you should list on mdaicreal.com global real estate platform. In the case you do not have an agent, you can directly contact and engage our verified agent from your own local area list and sell your property of mdaicreal.com.

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CODE OF CONDUCT AND ETHICS

  • This Code of Conduct and Ethics outlines specific, observable behaviours expected from MDAmart's Sales Agents (referred to as Third Party Sellers or Resellers), Sellers (Retailers, Distributors and Exporters) and Vendors (Manufacturers) of MDAmart around the world. It also provides the ethical framework of moral principles to guide decision-making and actions. For the purpose of this MDAmart Code of Conduct or Ethics, Sellers, Resellers and Vendors are hereinafter referred to as "MDAmart's Sellers" or simply "Sellers."
  • MDAmart Code of Conduct and Ethics centres on honesty, integrity, and prioritizing the client's best interests. This includes avoiding misrepresentation, maintaining confidentiality, and disclosing any potential conflicts of interest. MDAmart's Sellers should also strive for professional competence and treat all parties with respect and fairness. They all must respect and obey all the European Union (EU) and International laws relating to their activities including all the Policies and Regulations on selling products in the EU and around the world.
  • MDAmart has zero tolerance for noncompliant marketing behaviour. We endeavour to assuring that all our Sellers must act with the highest ethical standards in all of their business dealings. They are representing the MDAmart and its carrier partners. They are required to abide by this MDAmart Code of Conduct and Ethics. Those who violate standards in this Code will be subject to disciplinary action pursuant to the Company's disciplinary procedures.
 
 

MONEY BACK GUARANTEE

This MDAmart's Money Back Guarantee is designed to ensure our Buyers receive the item they purchased or their money back. It also covers the Returns and Refund Policy, including the situations, where an item doesn't arrive, is faulty or damaged, or doesn't match the listing description.

 

Legal guarantee

    • Under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost. If this is impossible or the seller cannot do it within a reasonable time and without significant inconvenience to you, you are entitled to a full or partial refund. You always have the right to a minimum 2-year guarantee from the moment you received the goods. However, national rules in your country may give you extra protection.
    • The 2-year guarantee period starts as soon as you receive your goods.
    • If a defect becomes apparent within 1 year of delivery, you don't have to prove it existed at the time of delivery. It is assumed that it did unless the seller can prove otherwise. In some EU countries, this period of "reversed burden of proof" is 2 years. 

 
 

 

 Commercial guarantees

    • Sellers (Retailers, Distrubutors, Exporters and Manufacturers) might offer you an additional commercial guarantee (also known as a "warranty"). This can give you better protection but can never exclude or reduce your rights under the minimum 2-year guarantee. The conditions should be laid down clearly in the commercial guarantee statement. If they are less advantageous than any advertised conditions, the more advantageous ones apply.
    • Goods bought from private individuals are not covered by these rules.

 
 

 

 Returns and Refund Policy

    • This Money Back Guarantee outlines MDAmart's Returns and Refund conditions and procedures for our global customers to return purchased items and receive reimbursement or exchanges within a period of up to 2 years. It also covers the item return timeframe, item eligibility, return shipping responsibility, refund methods, and other aspects.

 

 

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FREE DELIVERY

FREE Delivery is available for eligible products with a minimum order of €50 and for delivery within the EU, the UK, Albania and Ukraine.

FREE Standard Shipping

Enjoy Standard Shipping for any product with the "FREE Delivery" message on the product detail page. Any purchase with a minimum order of €50 and dispatched from any local MDAmart local warehouse or fulfilment centre is eligible for "FREE Delivery". Items that are directly sold and fulfilled by MDAmart's Sellers are not eligible for "FREE Delivery".

Eligible Products

      • Products that are sold and shipped from MDAmart Fulfilment Centres.
      • Products sold by MDAmart's Sellers and shipped from MDA Fulfilment Centres.

Not Eligible Products

      • Gift cards.
      • Products directly sold and directly dispatched by MDAmart's Sellers.
      • Products shipped from local warehouses, which have no minimum order value.

Closing your Order

      • Proceed to checkout.
      • Select Free Standard Delivery as your delivery speed.

 

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