MONEY BACK GUARANTEE POLICY

You may return most new, unopened items sold on our Global Sales Platform, mdamart.com within within a period of Thirty (30)  days to Two (2) years from the effective date of delivery.

For more detailed information, please learn about our MDAmart Money Back Guarantee Policy that outlines MDAmart's Returns and Refund conditions and procedures for our global customers to return purchased items and receive reimbursement or exchanges.

Practically, all the items sold or fulfilled by MDAmart are eligible for Free Returns. Some MDAmart Sales Agents (also known as third party sellers) that fulfill their own orders may provide Free Returns, depending on the warranty or guarantee of the Seller or the Vendor. Look for "Free Returns" and click badge to confirm item eligibility. For more information, please learn more about "Return Shipping cost."

Eligible items, weighing up to 25kg, have at least One (1) Free Return Option. You can return the item for free for any reason (in new, unopened and unused condition) for up to Thirty (30) days from the effective date of delivery.

1. 1. Find the item you want to return in the Shopping section of mdamart.com.
   2. Select "Return" this item from the menu on the right.
   3. Select "Reason for the Return" and enter a comment explaining why you are returning it.
   4. If you received the Items damaged, destroyed or defective, then make at least One (1) picture (maximum 10 images) of the defects or scratches, and-all to justify the reason you are returning the product. Please learn more about our Image, Video and Text Policy when uploading images or video.
   5. Select "Confirm Return".

Generally, there are many ways of shopping. When shopping, you buy One (1) items, Set of Items or discounted products, etc, based on Price and Discounts, Product Reviews and Ratings, Shipping Costs and Delivery Time, Returns Policy, Website User Experience, Payment Options and many other key factors Buyers always consider.  This meaning the way you shop products also depends on you request a return of the items you purchased them.

1. 1. Sets of mixed items. Logically, it is not possible to just return One (1) Item from a set of Items you purchased. You must always return the entire set intact without demage or defect. For example, if you purchased a set of cutlery (nives, spoons and forks), you cannot return just the spoons or the nives or the forks.
   2. Multiple items of the same item. You can return some or all of the items you pruchased. It is not possible you return only one. For example, if you purchase Three (3) shirts from one listing, you can return One (1), but you won't be able to return the other Two (2) later.
   3. Combined purchases from the same seller. You can always return each item separately. For example, you purchased three different books from the same seller and paid for them at once. You must open a separate request for each book because they are from different listings.

• 1. Acceptance and full refund. You return the item and the seller will then refund you in full. This may or may not include the original shipping costs, depending on the seller's return policy. For information about who pays for Return Shipping Fees, see the seller's return policy. If the returned item has been opened, used, damaged, missing parts, or was damaged during return shipping because it was not properly packaged, some sellers may only refund a portion of your money, after taking into account the diminished value of the item. Read our Money Back Guarantee Conditions Policy for more detailed information.
  2. Partial refund and letting you keep the item. This can be a good compromise if the seller doesn't accept returns but wants to offer a gesture of goodwill. For example, if you accidentally ordered the wrong item.
  3. Alternative item or exchange. Some sellers may offer to exchange the item for an alternative product or another item instead of a refund.
  4. Rejection. If you've changed your mind about the item, sellers may reject your return request if they stated in the listing that they don't accept returns, or if you missed the seller's deadline for initiating a return.
  5. Sending you a message. The seller may ask you for more detailed information about your return request.

1. 1. Acceptance and full refund by Seller. in this case, as in the case of the aformentioned question it is always necessary you return the item in the same condition as you received it. Wihtin Three (3) working days after receiving the Item, the Seller will then refund you the full amount, including the original shipping costs. The seller will also cover the shipping costs for the return. If the returned item was used, damaged, missing parts, or was damaged during shipping when returned because it was not properly packaged, the seller may only refund a portion of the money, after taking into account the diminished value of the item. Learn more about our Return Condition Policy.
   2. Partial refund and letting you keep the item. This can be a good compromise if you are not completely satisfied with your purchase. For example, you receive the item with slight scratches, but you do not mind keeping it.
   3. Alternative products or exchange. Some sellers may offer an alternative or different item instead of a refund.
   4. A message from Seller. The seller may ask you for more details about your return request.

Once the seller responds, we'll send you an email with details on how to proceed. You can check the status of your return request at any time.

Once mdamar.com receives your return request by email (info@mdamart.com) or through the platform's Request Form, we will send you an email, requesting you to return your item. Please, make sure that the item shall be return by the date provided in this email to avoid any delays or issues with the refund process.

If you are responsible for purchasing a return label, be sure to use a tracking service and include the tracking number with your return request. If the total value of the returned item is €700 or more, it will need to be returned with a signature confirmation.

For more information about who pays for return shipping and how to return an item, see Return Shipping for Buyers.

A Return Label is a shipping label specifically designed to send a package back to its sender, typically a business. It contains essential information for the shipping carrier to identify the destination and track the package for its return journey, often including the return address, shipping barcode, tracking number, and other relevant details.

The key features and functions of a return label are:

• • Return Address. Crucially, it pre-fills the address of the sender or warehouse where the item should be returned, simplifying the process for the customer.
  • Shipping Barcode and Tracking Number. These enable the package to be scanned and tracked throughout its return process, providing transparency for both the customer and the business.
  • Shipping Information. It may include details about the shipping method and whether the return is prepaid, meaning postage is covered.
  • Streamlined Returns. Businesses often use return labels to automate and simplify their returns process, reducing errors and operational costs.
  • Customer Convenience. Return labels aim to make the return process as easy as possible for the customer, whether they are included in the original package or provided digitally for the customer to print.

A Label-free Return refers to a system where customers can return items without needing to print or attach a shipping label. Instead, they receive a QR code or a unique identifier, which they present at a designated drop-off location. The retailer or their logistics partner then handles the labeling and shipping of the returned item. This streamlined process simplifies returns for both customers and businesses.

All our shipments are handled by DHL or DPD worldwide. Here, you do not need to print a label or pack up your item. You just have to go to Your Orders and select the item you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free. MDAmart / DHL will send you a QR code; bring your code and item to the drop-off location, and you're done. Currently, this feature is only available for items sold and fulfilled by MDAmart.

• 1. Initiate the return. The customer starts the return process through the retailer's website or app, selecting the "label-free" option.
  2. Receive the code. The retailer provides a unique QR code, either digitally (e.g., in an email or on the app) or sometimes via SMS.
  3. Drop off the item. The customer takes the item (and sometimes the original packaging) to a designated drop-off location, such as a specific store, post office, or other partner location.
  4. Retailer handles the rest. The retailer's staff or a partner will scan the QR code, print the shipping label, and manage the return shipment.
  5. Benefits of label-free returns. Convenience: Customers don't need a printer or packaging materials, making returns easier.
  6. Efficiency. Retailers can streamline the returns process and reduce the time spent on labeling.
  7. Sustainability. Reducing the need for printed labels can reduce paper waste.

NOTE: All our Customer can use MDAmart's Label-Free Returns at DHL Express' service points around the World.

The key benefits of Label-Free Return are:

• 1. It's a convenient system in which Customers don't need a printer or packaging materials, making returns easier.
  2. It's a highly efficiency system that helps Retailers can streamline the returns process and reduce the time spent on labelling.
  3. It's a very sustainable system because, it reduces the need for printed labels can reduce paper waste.

A drop collection, particularly in fashion and streetwear, refers to a limited-edition release of products, often with low quantities and a specific release time, designed to create urgency and exclusivity among consumers. This sales tactic is a marketing strategy that generates hype and demand for items that may not be restocked.

Drop collections cannot returned because their are specifically made-on-demand for customers under the following key terms and conditions or key aspects:

• • Limited Supply or Quantity. Products are intentionally produced in small numbers, making them scarce and sought after.
  • Time-Limited Release. Drops are often available for a specific, short period, or at a precise time, increasing the pressure to purchase quickly.
  • Urgency and Exclusivity. The scarcity and limited availability create a sense of urgency and a feeling of exclusivity for buyers.
  • Marketing Strategy. Brands use drops to build hype, engage customers, foster community, and drive sales by creating desire for unique, covetable items.
  • Brand Loyalty. Drops can encourage customers to repeatedly engage with a brand, anticipating future releases and building brand affinity.

At MDAmart, most refunds are fully refunded within a period of 3-5 days after we receive and process your return. Discover more about Returns and Refund outlined in our Money Back Guarantee Policy.

Yes, of course. Practically, all items sold on mdamart.com are eligible for replacement and exchange within a period of Thirty (30) days. You can create replacement and exchange orders by clicking "Return Items" from "Your Orders" of your "My MDAmart"  and following the instructions.

In the case you received a damaged or defective item, we'll send you a replacement of the exact item you purchased. Find more about MDAmart Replacements. When you decide to exchange an item for another, you will also have the possibility to exchange for a different size or colour or for an item in your Cart. Please, find more about "MDAmart Exchanges."