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CONDITION POLICY FOR RETURNED ITEMS

When a buyer is returning an item, it should be returned in the same condition it was received in and should include all items that were in the original packaging.

If the returned item was used, damaged, missing any parts, or was damaged during shipping when returned because it was not properly packaged, the seller may only issue a partial refund after taking into account the diminished value of the item.

Read our full policy below for more information and specific requirements by listing category.

 

12.06.2025

 

FREQUENT ASKED QUESTIONS
Discover more about MDA's Sales Agent code of conduct and ethics

 

I bought an clothing item and removed the tags, then realized it was too small. Can I still return it for a full refund?

Of course, you can return the item if the Seller accepts returns. Since it is no longer in the exact same condition as when you received it, the seller may make a deduction from the refund to cover the loss in value incurred during this transaction.

I sent an item back to the seller, but it was damaged in transit. Can I still get a full refund?

If the item was damaged due to inadequate packaging and protection during shipping, the seller may deduct from the refund to cover the loss in value. 

I returned the item immediately I received it without altering it. What should I do if seller claims it's not in the same condition it was sent to me in?

You can contact us to help@mdamart.com or through the platform Request Form at the bottom of each page of the platform an ask us  to intervene and help, describing clearly the issues. For more information, see mdamart's Money Back Guarantee Policy.

The buyer returned the item damaged. What should I do as the seller?

If you (seller) are eligible for a buyer refund deduction, you can deduct up to 50% to cover your financial loss in value of the item. Learn more about Seller Protection.

 

 

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CODE OF CONDUCT AND ETHICS

  • This Code of Conduct and Ethics outlines specific, observable behaviours expected from MDAmart's Sales Agents (referred to as Third Party Sellers or Resellers), Sellers (Retailers, Distributors and Exporters) and Vendors (Manufacturers) of MDAmart around the world. It also provides the ethical framework of moral principles to guide decision-making and actions. For the purpose of this MDAmart Code of Conduct or Ethics, Sellers, Resellers and Vendors are hereinafter referred to as "MDAmart's Sellers" or simply "Sellers."
  • MDAmart Code of Conduct and Ethics centres on honesty, integrity, and prioritizing the client's best interests. This includes avoiding misrepresentation, maintaining confidentiality, and disclosing any potential conflicts of interest. MDAmart's Sellers should also strive for professional competence and treat all parties with respect and fairness. They all must respect and obey all the European Union (EU) and International laws relating to their activities including all the Policies and Regulations on selling products in the EU and around the world.
  • MDAmart has zero tolerance for noncompliant marketing behaviour. We endeavour to assuring that all our Sellers must act with the highest ethical standards in all of their business dealings. They are representing the MDAmart and its carrier partners. They are required to abide by this MDAmart Code of Conduct and Ethics. Those who violate standards in this Code will be subject to disciplinary action pursuant to the Company's disciplinary procedures.
 
 

MONEY BACK GUARANTEE

This MDAmart's Money Back Guarantee is designed to ensure our Buyers receive the item they purchased or their money back. It also covers the Returns and Refund Policy, including the situations, where an item doesn't arrive, is faulty or damaged, or doesn't match the listing description.

 

Legal guarantee

    • Under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost. If this is impossible or the seller cannot do it within a reasonable time and without significant inconvenience to you, you are entitled to a full or partial refund. You always have the right to a minimum 2-year guarantee from the moment you received the goods. However, national rules in your country may give you extra protection.
    • The 2-year guarantee period starts as soon as you receive your goods.
    • If a defect becomes apparent within 1 year of delivery, you don't have to prove it existed at the time of delivery. It is assumed that it did unless the seller can prove otherwise. In some EU countries, this period of "reversed burden of proof" is 2 years. 

 
 

 

 Commercial guarantees

    • Sellers (Retailers, Distrubutors, Exporters and Manufacturers) might offer you an additional commercial guarantee (also known as a "warranty"). This can give you better protection but can never exclude or reduce your rights under the minimum 2-year guarantee. The conditions should be laid down clearly in the commercial guarantee statement. If they are less advantageous than any advertised conditions, the more advantageous ones apply.
    • Goods bought from private individuals are not covered by these rules.

 
 

 

 Returns and Refund Policy

    • This Money Back Guarantee outlines MDAmart's Returns and Refund conditions and procedures for our global customers to return purchased items and receive reimbursement or exchanges within a period of up to 2 years. It also covers the item return timeframe, item eligibility, return shipping responsibility, refund methods, and other aspects.

 

 

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FREE DELIVERY

FREE Delivery is available for eligible products with a minimum order of €50 and for delivery within the EU, the UK, Albania and Ukraine.

FREE Standard Shipping

Enjoy Standard Shipping for any product with the "FREE Delivery" message on the product detail page. Any purchase with a minimum order of €50 and dispatched from any local MDAmart local warehouse or fulfilment centre is eligible for "FREE Delivery". Items that are directly sold and fulfilled by MDAmart's Sellers are not eligible for "FREE Delivery".

Eligible Products

      • Products that are sold and shipped from MDAmart Fulfilment Centres.
      • Products sold by MDAmart's Sellers and shipped from MDA Fulfilment Centres.

Not Eligible Products

      • Gift cards.
      • Products directly sold and directly dispatched by MDAmart's Sellers.
      • Products shipped from local warehouses, which have no minimum order value.

Closing your Order

      • Proceed to checkout.
      • Select Free Standard Delivery as your delivery speed.

 

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