CONDITION POLICY FOR RETURNED ITEMS
When a buyer is returning an item, it should be returned in the same condition it was received in and should include all items that were in the original packaging.
If the returned item was used, damaged, missing any parts, or was damaged during shipping when returned because it was not properly packaged, the seller may only issue a partial refund after taking into account the diminished value of the item.
Read our full policy below for more information and specific requirements by listing category.
12.06.2025
FREQUENT ASKED QUESTIONS
Discover more about MDA's Sales Agent code of conduct and ethics
I bought an clothing item and removed the tags, then realized it was too small. Can I still return it for a full refund?
Of course, you can return the item if the Seller accepts returns. Since it is no longer in the exact same condition as when you received it, the seller may make a deduction from the refund to cover the loss in value incurred during this transaction.
I sent an item back to the seller, but it was damaged in transit. Can I still get a full refund?
If the item was damaged due to inadequate packaging and protection during shipping, the seller may deduct from the refund to cover the loss in value.
I returned the item immediately I received it without altering it. What should I do if seller claims it's not in the same condition it was sent to me in?
You can contact us to help@mdamart.com or through the platform Request Form at the bottom of each page of the platform an ask us to intervene and help, describing clearly the issues. For more information, see mdamart's Money Back Guarantee Policy.
The buyer returned the item damaged. What should I do as the seller?
If you (seller) are eligible for a buyer refund deduction, you can deduct up to 50% to cover your financial loss in value of the item. Learn more about Seller Protection.