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CODE OF CONDUCT AND ETHICS

This Code of Conduct and Ethics outlines specific, observable behaviours expected from MDAmart's Sales Agents (referred to as Third Party Sellers or Resellers), Sellers (Retailers, Distributors and Exporters) and Vendors (Manufacturers) of MDAmart around the world. It also provides the ethical framework of moral principles to guide decision-making and actions. For the purpose of this MDAmart Code of Conduct or Ethics, Sellers, Resellers and Vendors are hereinafter referred to as "MDAmart's Sellers" or simply "Sellers."

MDAmart Code of Conduct and Ethics centres on honesty, integrity, and prioritizing the client's best interests. This includes avoiding misrepresentation, maintaining confidentiality, and disclosing any potential conflicts of interest. MDAmart's Sellers should also strive for professional competence and treat all parties with respect and fairness. They all must respect and obey all the European Union (EU) and International laws relating to their activities including all the Policies and Regulations on selling products in the EU.

MDAmart has zero tolerance for noncompliant marketing behaviour. We endeavour to assuring that all our Sellers must act with the highest ethical standards in all of their business dealings. They are representing the MDAmart and its carrier partners. They are required to abide by this MDAmart Code of Conduct and Ethics. Those who violate standards in this Code will be subject to disciplinary action pursuant to the Company's disciplinary procedures.

 

1.       Honesty and Integrity

Our Sellers must be truthful and transparent in all their dealings, avoiding any form of deception or misrepresentation. They shall build trust, foster long-term customer relationships, and contribute to a positive reputation of MDAmart. Being truthful, transparent, and ethical in all interactions, even if it means potentially losing a sale, ultimately leads to greater customer loyalty and referrals.

 

2.       Fairness, Respect and Competition

MDAmart's Sellers should treat all parties involved in a transaction with respect and courtesy, ensuring fair and equitable dealings.

MDAmart always endeavour to outperform its competition fairly and honestly, and seeks competitive advantages through superior performance, not through unethical or illegal business practices. Our Sellers must endeavour to respect the rights of and deal fairly with the MDAmart's clients, carrier partners and competitors. Since the primary business policy of MDAmart is to lay emphasis on the development, manufacture and sale of the warranted high-quality goods and services and full customer satisfaction, our Sellers shall not take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other intentional unfair-dealing practice.

 

3.       Anti-discrimination

MDAmart is committed to ensuring that everyone is treated fairly and equally when buying or selling goods or services, regardless of their race, gender, religion, or other protected characteristics. MDAmart prevents unfair treatment and promotes equal access to opportunities in the marketplace and in all aspects of its business practices. MDAmart will not tolerate illegal discrimination or harassment of any kind. In dealings with associates, clients and the general public, Our Sellers must always be mindful to act in accordance with the highest standards of professionalism and ethics and avoid conduct that could be construed as discrimination or harassment. Examples include comments on racial or ethnic characteristics and unwelcome sexual advances.

 

4.       Non-disparagement

Sellers will not disparage MDAmart, its partners, competitors or their products or plans, nor shall they make unsubstantiated comparisons, negative or derogatory statements about its competitors, damage the reputation of its competitors or seek to influence the cancellation of any contract that may exist between competitors and their client. Essentially, MDAmart prohibits its Sellers from publicly criticising.

 

5.       Competence and Diligence

Sellers should possess the necessary knowledge and skills to provide competent services and act with due care and diligence in all transactions.

Sellers shall demonstrate both competence and diligence that are essential for success. Competence refers to having the necessary knowledge, skills, and abilities to effectively perform their duties, while diligence involves consistently applying effort and attention to detail in their work. These two qualities work together to ensure that MDAmart's Sellers not only understand how to sell but also diligently apply their knowledge and skills to achieve positive outcomes.

 

6.       Confidentiality

Maintaining client confidentiality is crucial, ensuring that sensitive information is protected. Sales agents must safeguard all confidential information entrusted to them by MDAmart and its clients. This includes information about the MDAmart's business operations, finances, marketing strategies, strategic plans, customer lists, and any other data that could be harmful if disclosed to competitors or the public. Failing to maintain confidentiality can lead to legal repercussions and damage the principal's business.

Sellers have a fiduciary duty to act in the best interests of MDAmart, which includes maintaining confidentiality. This duty extends beyond the termination of their membership in MDAmart.

 

7.       Conflict of Interest

Sellers must avoid situations where their personal interests could conflict with the interests of their clients.

The personal or professional interests of Sellers of MDAmart shall not clash with those of the client, potentially compromising their ability to act in the client's best interest. This conflict can be direct, as for instance the Resellers as the Agents buying or leasing a property they are listing on MDA GLOBAL REAL ESTATES through MDAmart, or indirect, such as the Resellers being the agents recommending a business where they or their associates have a financial stake. Disclosure and consent from the client must be ethically managed.

 

8.       Marketing Materials

Sellers shall not use any unapproved marketing materials. Most of the Marketing Materials are always provided by MDAmart's listed Clients (manufacturers, retailers, distributors, exporters, etc.). Upon Client's request, MDAmart can produce high-quality marketing materials for the marketing and sales of the client products or services in the global market.

 

9.       Rights of Clients

Sellers shall always conduct themselves with courtesy, dignity, and with respect for the rights and reasonable requests of clients and potential clients.

Consumers have a set of fundamental rights when purchasing goods or services, designed to protect them from unfair or unsafe practices. These rights include the right to safety, the right to be informed, the right to choose, the right to be heard, the right to redress, and the right to consumer education as provided in detail below.

        1. Right to Safety. This means businesses must ensure their products or services are safe for consumers to use, protecting them from hazardous goods and services.
        2. Right to be Informed. Consumers have the right to accurate and sufficient information about the goods and services they are purchasing, including details about quality, quantity, price, and any potential risks.
        3. Right to Choose. Consumers should have the freedom to choose from a variety of goods and services at competitive prices. This right ensures market competition and prevents businesses from imposing unfair restrictions.
        4. Right to be Heard. This right ensures consumers have a voice and their concerns are taken seriously. It includes the right to express grievances and seek redressal for issues.
        5. Right to Redress. Consumers have the right to seek remedies for unfair or deceptive practices, defective products, or unsatisfactory services. This may include repairs, replacements, refunds, or compensation for damages.
        6. Right to Consumer Education. This right emphasizes the importance of providing consumers with the knowledge and skills necessary to make informed decisions and protect their rights.
        7. Right to Withdraw from a contract. Consumers may have the right to cancel or withdraw from a contract under certain circumstances, such as within a specific timeframe after purchase.
        8. Right to a reasonable standard of service. Services should be provided with reasonable care and skill, within a reasonable timeframe, and at a reasonable price.
        9. Right to be treated with dignity and respect. Consumers have the right to be treated with respect and have their individual needs considered.

These rights are often enshrined in consumer protection laws and regulations. The EU Consumer Rights Directive (2011/83/EU) outlines key rights for consumers when buying goods and services within the European Union, particularly concerning online purchases and distance selling. It ensures consumers have access to clear information about products and services, including price, shipping costs, and their rights if something goes wrong. Key aspects include the right to withdraw from a purchase within a specific period (usually Ten (10) working days), and protections against misleading information or unfair commercial practices.

 

10.    Client's Best Interests

Prioritizing the client's needs and acting in their best interests is a fundamental ethical principle. Sellers shall ensure that the client receives the best advice that meets their objectives, financial situation and needs.

To ensure that we always acts in the client's best interest, Seller shall always lay emphasis on the MDAmart's defined business purpose, understanding the client, aligning our interests with the Client's interests, delivering value, building trust, and adapting to change.

 

11.    Deceptive Activities

Sellers will not engage in activities that could mislead or confuse clients or potential clients or misrepresent MDAmart, its partners or their products or plans.

 

12.    Unlawful inducements

Inducements are a violation of law and are unethical. Except as otherwise expressly provided by law, Sellers shall not knowingly make or offer any agreement pertaining to any Sales Contract other than as plainly provided in the contract itself. Except as expressly provided by law, Sellers shall not give or provide anything of value to a client, directly or indirectly, as an inducement to any transaction. In addition to tangible items having value, inducements include special favours and offers to pay or rebate any portion of premiums or charges, or to share commissions or bonuses.

 

13.    Mispresentation of MDAmart

Misrepresentations are a violation of law and are unethical. MDAmart's Sellers shall not make any statement concerning any product or plan that is untrue, deceptive or misleading. They shall not make a false or misleading statement.

 

14.    Fraudulent Signatures

Sellers shall not produce or submit any document, including invoice and contract bearing a false or fraudulent signature or initials. Such conduct is illegal and unethical and is grounds for immediate termination. It is the MDAmart's policy to report all such violations to the appropriate law enforcement authority.

 

15.    Online Education and Training

Sellers will increase their sales knowledge through continuing education., developing product knowledge. This programme shall include:

        1. Product Training. Online structured programmes that educate Resellers on product features, benefits, and use cases. Anyway, every MDAmart's listed product is provided with a detailed description, including its specifications, features, benefits, and-all.
        2. Knowledge Bases. Centralized repositories of information about our products, accessible to all relevant teams.
        3. Hands-on Experience. Providing Sales Agents with opportunities to use our products and gain practical experience.
        4. Customer Feedback. Gathering and analysing feedback from customers to understand their needs and preferences.
        5. Continuous Learning. Staying updated on products updates, market trends, and competitors' activities.

 

16.    Verification of Client Information and Intent

Sellers shall ensure that all information on any application (e.g. Letter of Credit, Export credit, Project Bankable Development, etc.) is adequately and completely filled in by the client or the client's legal representative. Sellers shall never sign any application on behalf of any client, even if directed by the client to do so. They shall also verify that all information on the application is correct and confirm the client's intent to make application for that product.

 

17.    Inappropriate Use of Designations

Sellers shall not, in any sales presentation, use a designation or title in such a way as to falsely imply that you:

        1. Possess special financial knowledge or have obtained specialized financial training; or
        2. Are certified or qualified to provide specialized financial service.

Sellers shall not use terms such as "financial advisor" in such a way as to falsely imply that they are licensed or qualified to discuss, sell, or recommend financial products other than letter of credit and export credit products. They shall not, in any sales presentation, falsely imply that they are qualified to discuss, recommend, or sell securities or other investment products. They shall have their profile on MDAmart Global Sales platforms clearly provided with their business portfolio and selected products (goods and services) for sales.

 

18.    Ensuring Suitability of Products

In recommending any product to a client, MDAmart's Sellers shall first make reasonable efforts to obtain information concerning the client's objectives, needs, financial and health status to evaluate the suitability of the recommendation. Before initiating the purchase or exchange of a product resulting from a recommendation to a consumer, regardless of whether the transaction will involve replacement or exchange of any other product, Sellers shall objectively consider all information provided by the client to ensure that the transaction is suitable. They will make sure the client fully understands the product being purchased and how the product meets their needs and objectives. If any change occurs (rejection, exclusion or cancellation), Sellers must keep the client informed.

 

19.    Client Relationship

For us, effective client management is highly important. We strongly aware that building and maintaining strong relationships with clients play a key role in our daily business activities. If a Seller has built a strong relationship with the clients, they are more likely to hire them for future projects and refer them to others.

Sellers shall stay informed on the changes within the industry and within clients' lives. At a minimum, they shall meet with the clients on monthly basis keep communicating with them on a daily or weekly basis.

 

20.    High Pressure Sales Tatics

Sellers shall not use any form of scare tactic, coercion, deception, sympathy appeal, false sense of urgency or other high-pressure tactic to cause a client or potential client to enter into any transaction. They shall always give clear and accurate information regarding your relationship with MDAmart and its partners, and avoid the use of false, contextually misleading, or exaggerated statements.

 

21.    Products Review

During every Product review, you will take steps to fully explain all benefits and exceptions as it pertains to each carrier. You will keep the client informed about the application process, underwriting and the policy purchased.

 

22.    Unsolicited Contact

Sellers shall not engage in any door to door or unsolicited marketing or sales activity pertaining to any MDAmart's product.

Another most effective way to contact an unsolicited client is through a well-researched, personalized, and brief communication that acknowledges their current situation and offers a potential solution or value proposition, without being overly pushy or demanding. Avoid generic or spam-like messages and focus on building a genuine connection.

 

23.    Referrals

In connection with MDAmart products, Sellers shall not make direct initial contact with any person referred to you by a client. Instead, They may ask the client to provide your contact information to that person and have him/her initiate contact with our Sellers.

 


12.06.2025

FREQUENT ASKED QUESTIONS
Discover more about MDA's Sales Agent code of conduct and ethics

 

What is an MDA's Sale Agent?

An MDA's Sales Agent, also known as MDA's Sales Representative, is an individual or company that acts on behalf of a MDA HOLDING GROUP, a.s. (MDAHG / MDA HOLDING), including ALL MARKET DAY, s.r.o. (MDAMD), MDA GLOBAL REAL ESTATE (MDAGRE), and their global platforms  to sell MDA's products and/or services worldwide. All MDA Sales Agents are independent contractors who work for earning commission based on sales. MDA Sales Agents act as a bridge between MDA's businesses and customers. Generally, they independently work with MDA HOLDING,  helping to generate leads, close deals, and build strong customer relationships. They are often responsible for a significant portion of a company's revenue, making them a vital part of the sales process. MDA's Sales Agents earn a commission or referral fee of 40% of the generated Total Net Income (TNI) of their sales. The more the agent sell, the higher the income. So every MDA's Sales Agent can easily make up to €1 million and even more, depending on their sales opportunities.

Why become an MDA's Sales Agent?

Becoming and MDA's Sales Agent is free. MDA HOLDING GROUP, a.s. (MDAHG) commonly and simply known as MDA (Millennium Development Action) has an endless sales opportunities from all business industries and all types. MDA Marketplaces is provided with all types of products that are as small as candies at a price less than One Euro (€1) and products that are as big as cargo planes costing hundred of millions of Euros. At MDA Marketplace, quality matters. We always emphasis on high quality standard to assure that our customers are fully satisfied. Agents must have their specific Sales portfolio defined on their profile on allmday.com's marketplace. MDA's Agents can cooperate to diversify their selling business and generate more incomes and leads. 

According to MDA's Global Sales Policy, the commission sharing ratio between two comperating agent in the sales of a product and /or service is 50% / 50% for each.

Our Independent Sales Agents are free to sell any listed goods and services from any MDA Company and department of their choice and be paid a commission of 40% of the net income of their sold products. Concerning projects, the Agent commission for each realized is 20% of the Net Profit of MDACI CONSORTIUM. Also, the best Agent fee in the world. MDA make sure that all their Sales Agent are also fully satisfied. 

Every Agent has the potentialty to make up to €1 million per Month and event more, depending on the markets sales.

We do not have exclusivity in any country. In every country around the world, we have many agents. Don't wait and join MDA's Sales Force.

What Skills Does an MDA's Sales Agent or Sales Representative Need?

An MDA Sales Agent or Sales Representative requires a wide array of skills, encompassing both soft and hard skills. Key skills include. 

    • Strong communication skills. Sales Agents need a mix of verbal communication, written and active listening skills and have the ability to articulate how a product or service works to leads.
    • Critical thinking skills. Sale Agents must be able to diagnose a prospect's problems and quickly come up with relevant solutions for the right price.
    • Product knowledge. Every Sales Agents shall have a comprehensive understanding of our products or services, encompassing its features, benefits, specifications, and how it meets customer needs. It is essential for various roles, including sales, customer service, and marketing, to effectively communicate value and address customer inquiries. As already stated above, key aspects of product knowledge include:
      • Features. Specific characteristics and functionalities of the product. For example, a smartphone's features might include screen size, camera resolution, or battery life.
      • Benefits. How the product's features solve customer problems or improve their lives.
      • Specifications. Technical details and performance metrics of the product.
      • Use cases. Understanding how the product is used in different situations and by various customer segments.
      • Target market. Knowledge of the intended customer base and their needs.
      • Competitive landscape. Understanding the product's position relative to competitors.
    • Presentation skills. Product or service demos are often an integral part of this position, and Sales Agents must be able to concisely explain the core features and benefits to prospects.
    • Negotiation. Sales Agents constantly face objections and concerns from leads and must be well adept at negotiating deals.
    • Relationship management. Sales Agents must also have the ability to build, nurture, and in some cases, sustain long-term relationships to ensure a positive customer experience.
    • Time Management. Sales Agent be skilled of dividing, planning and organizing their time between different activities, with the goal of increasing effectiveness, efficiency, and productivity. This process involves prioritizing tasks, setting realistic goals, and avoiding distractions to make the most of their available time. Effective time management helps in achieving goals, improving performance, and reducing stress.

Other skills include adaptability, resilience, and problem-solving are also crucial for navigating the challenges of the sales process.

How to develop products knowledge?

The key aspects of anti-discrimination in sales include:

    1. Product Training. Structured programs that educate employees on product features, benefits, and use cases.
    2. Knowledge Bases. Centralized repositories of information about the product, accessible to all relevant teams..
    3. Hands-on Experience. Providing employees with opportunities to use the product and gain practical experience..
    4. Customer Feedback. Gathering and analysing feedback from customers to understand their needs and preferences.
    5. Continuous Learning. Staying updated on product updates, market trends, and competitor activities.

Why is product knowledge important?

A comprehensive understanding of MDA's listed products and services, including their features, benefits, usage, and how they compare to competitors is key and so important for our success and growth to sustainability. It's crucial for customer-facing teams, like sales and customer service, to effectively communicate the value of the product and address customer needs. Besides, with products knowledge, no Sales Agent can effectively and succesfully carry out the following tasks and responsibilities:

    • Sales. Enables sales teams to effectively communicate product value, address customer concerns, and close deals.
    • Customer Service. Empowers customer service representatives to provide accurate and helpful support, resolve issues efficiently, and enhance customer satisfaction.
    • Marketing. Facilitates the creation of targeted marketing campaigns, product messaging, and content that resonates with the target audience.
    • Product Development. Helps in identifying areas for product improvement, innovation, and development based on customer feedback and market trends.
    • Overall Business Success. Drives sales, enhances customer loyalty, and strengthens brand reputation.

Why honesty and integrity are so important in sales?

MDA's Sales must be honest and must have a strong sense of integrity. Our Sales Agents shall consistently act with honesty, strong moral principles, and ethical behaviour, even when no one is watching. It's about aligning their actions with their values and being trustworthy in all aspects of their life, including the workplace to attract buyers and boost sales. These are some of the top reasons why honesty and integrity are so important in sales. Other valuable reasons include:

    • Building Trust and Credibility. Customers are more likely to trust and believe in a salesperson who is upfront and honest about their products or services. Transparency in communication, including acknowledging limitations or potential drawbacks, builds confidence and fosters a positive relationship.
    • Fostering Long-Term Relationships. Customers are more likely to become repeat buyers and refer others to a salesperson they perceive as trustworthy and ethical. Building relationships based on honesty and integrity leads to stronger, more sustainable business partnerships.
    • Positive Reputation. A reputation for honesty and integrity can be a significant advantage in a competitive market. Customers are more likely to recommend a salesperson who consistently demonstrates ethical behaviour.
    • Ethical Considerations. High-pressure sales tactics and false claims can damage a salesperson's reputation and lead to negative consequences. Focusing on the customer's needs and providing honest advice, even if it means not making a sale, is crucial for building trust and maintaining ethical standards. In essence, honesty and integrity are not just ethical guidelines but also sound business strategies that lead to success in the long run.

How to build strong client relationships?

To build strong client relationships, Sales Agents shall focus on open communication, understanding their needs, and providing excellent service. Building trust, being responsive, and personalizing interactions are also key as provided below.

Effective and consistent communication with the clients is key

    • Be transparent and open. Share information about your work, timelines, and any potential challenges proactively.
    • Listen actively. Pay close attention to your client's needs, concerns, and feedback. Don't just wait for your turn to speak.
    • Tailor your communication. Adjust your communication style to match your client's preferences. Some clients prefer email, others prefer phone calls, and some prefer instant messaging.
    • Provide regular updates. Keep your clients informed about the progress of their projects or the status of their requests. This shows you're engaged and invested.
    • Be responsive. Respond to inquiries and requests promptly. This demonstrates that you value their time and are dedicated to their needs.

Build trust and show you care

    • Understand your client's goals. Take the time to learn about their business, their objectives, and what success looks like for them.
    • Go above and beyond expectation. Exceed expectations by offering solutions, anticipating their needs, and providing exceptional service.
    • Personalise interactions. Show genuine interest in your clients as individuals. Use their preferred name, remember details about their lives, and make them feel valued.
    • Be empathetic. Put yourself in their shoes and try to understand their perspective, especially when dealing with challenges or setbacks.
    • Be reliable and consistent. Consistently deliver on your promises and follow through on your commitments.

Seek feedback and improve

    • Ask for feedback regularly. Don't wait until the end of a project to ask for feedback. Incorporate it throughout your interactions.
    • Be open to criticism. View feedback as an opportunity to improve and demonstrate that you're committed to providing the best possible service.
    • Act on feedback. Make changes based on the feedback you receive. This shows clients that their opinions matter and that you're actively working to improve.

Treat Clients Like Partners

    • Involve them in the process. When appropriate, involve clients in the development of new products or services. This makes them feel valued and invested.
    • Share knowledge and expertise. Position yourself as a trusted advisor by sharing your knowledge and expertise with your clients.
    • Celebrate successes together. Acknowledge and celebrate milestones and achievements with your clients.

Maintain a positive attitude

    • Stay positive and solution-oriented. Even when facing challenges, maintain a positive attitude and focus on finding solutions.
    • Be enthusiastic. Your enthusiasm is contagious. Show your clients that you're passionate about your work and dedicated to their success.

By implementing these strategies, you can build strong, lasting relationships with your clients, leading to increased loyalty, positive referrals, and business growth.

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What are the key aspects of anti-discrimination in sales?

The key aspects of anti-discrimination in sales include:

    1. Equal Access. Businesses should offer goods and services to all customers without discrimination. This includes ensuring that advertising, pricing, and other terms of sale are applied equally to all customers.
    2. Prohibited Discrimination. Laws prohibit discrimination based on various protected characteristics, such as race, religion, gender, sexual orientation, disability, and age.
    3. Public Accommodations. Laws governing public accommodations (like stores, restaurants, etc.) ensure equal access for everyone.
    4. Sales Practices. Practices like refusing to serve someone, offering different terms of sale, or engaging in discriminatory advertising are generally prohibited.
    5. Real Estate. Anti-discrimination laws also apply to real estate transactions, preventing discrimination in the sale or rental of property based on protected characteristics.

Examples of discriminatory practices in sales:

    • Refusing to serve someone based on their race or religion.
    • Charging different prices or offering different terms based on gender or sexual orientation.
    • Creating advertising campaigns that exclude certain groups of people.
    • Discriminating against someone with a disability in the provision of services.

In essence, anti-discrimination in sales means upholding the principles of equality and fairness in all commercial transactions.

What are the consequences of anti-discrimination in sales?

At MDA, we do not tolerate discrimination because Violations of anti-discrimination laws can lead to:

    • legal action
    • fines, and
    • reputational damage.

What are the best practices of anti-discrimination in sales?

MDA implement sales policies and procedures, including the best practices of anti-discrimination in sales to:

    • prevent discrimination
    • train employees on anti-discrimination practices, and
    • address any potential issues proactively.

What are the key aspects of non-disparagement in sales?

At MDA, we value our partners and competitors because they are important entities that contribute to the innovation of new products and the improvement of our products and services. So the key aspects of non-disparagement (clauses) include:

    • Scope of restriction. Non-disparagement clauses can vary in scope, but in our policy, they generally restrict making negative or derogatory statements about the MDA's Competitors or Partners, their products or services, their employees, directors, or officers.
    • Types of disparaging statements. "Disparagement" can include a wide range of behaviours, such as defamation, libel, slander, false light, and actions that impair the MDA and cause a reduction in the value or effectiveness of its assets, operations, or overall financial health.
    • Enforceability. While non-disparagement clauses are generally enforceable, they can be challenged if they are overly broad or restrict an Agent or Employee's rights under labour laws, such as the right to engage in protected activity under Czech National Labour Relations Act and governed by the EU directives and regulations.

Examples of non-disparagements / non-disparagement clauses

Non-disparagement clauses are commonly found in:

    • Employment contracts. that prevent employees from disparaging the company during and after their employment.
    • Severance agreements. that protect the company's reputation after an employee's departure.
    • Settlement agreements. that resolve disputes and prevent further negative statements.

What are the consequences of breaching MDA's Sales Confidentiality?

A sales agent who breaches confidentiality can face legal action for breach of contract, damages, and reputational harm.

In essence, sales agent confidentiality is a critical component of ethical and legal business practices, ensuring that sensitive information remains protected and that the principal's interests are safeguarded.

How to Manage Conflicts of Interest?

A conflict of interest occurs when a Sales Agent's personal interests or gains clash against professional duties or responsibilities , and potentially leading to biased decisions or actions that benefit the Sales Agent at the expense of MDA. The party with the conflict of interest is usually asked to remove themselves or can be legally required to recuse themselves when such a situation arises. Therefore, we advise all our Sales Agents to adequately manage conflict of interest through:

    • Disclosure. The agent must disclose the conflict to the client in writing, ensuring they understand the nature and potential impact of the conflict.
    • Consent. The client must provide informed consent, either to proceed with the agent despite the conflict or to seek alternative representation.
    • Transparency. Agents should be transparent about any relationships or financial interests that could influence their decisions.
    • Independent Advice. Clients may be advised to seek independent professional advice to ensure their interests are fully protected.
    • Withdrawal. In some cases, if the conflict is significant or the client does not consent, the agent may need to withdraw from the transaction.

What are the consequences of not managing Conflicts of Interest?

Failing to manage conflict of interest could lead to the following severe consequences that harm the Sales Agent's business growth:

    • Breach of Fiduciary Duty. Agents have a fiduciary duty to act in the client best interest and failing to manage a conflict can be a breach of this duty.
    • Loss of Client Trust. Conflicts of interest can erode client trust and damage the agent's reputation.
    • Legal and Regulatory Action. Depending on the jurisdiction, agents may face legal or regulatory consequences for failing to disclose or manage conflicts appropriately.
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CODE OF CONDUCT AND ETHICS

  • This Code of Conduct and Ethics outlines specific, observable behaviours expected from MDAmart's Sales Agents (referred to as Third Party Sellers or Resellers), Sellers (Retailers, Distributors and Exporters) and Vendors (Manufacturers) of MDAmart around the world. It also provides the ethical framework of moral principles to guide decision-making and actions. For the purpose of this MDAmart Code of Conduct or Ethics, Sellers, Resellers and Vendors are hereinafter referred to as "MDAmart's Sellers" or simply "Sellers."
  • MDAmart Code of Conduct and Ethics centres on honesty, integrity, and prioritizing the client's best interests. This includes avoiding misrepresentation, maintaining confidentiality, and disclosing any potential conflicts of interest. MDAmart's Sellers should also strive for professional competence and treat all parties with respect and fairness. They all must respect and obey all the European Union (EU) and International laws relating to their activities including all the Policies and Regulations on selling products in the EU and around the world.
  • MDAmart has zero tolerance for noncompliant marketing behaviour. We endeavour to assuring that all our Sellers must act with the highest ethical standards in all of their business dealings. They are representing the MDAmart and its carrier partners. They are required to abide by this MDAmart Code of Conduct and Ethics. Those who violate standards in this Code will be subject to disciplinary action pursuant to the Company's disciplinary procedures.
 
 

MONEY BACK GUARANTEE

This MDAmart's Money Back Guarantee is designed to ensure our Buyers receive the item they purchased or their money back. It also covers the Returns and Refund Policy, including the situations, where an item doesn't arrive, is faulty or damaged, or doesn't match the listing description.

 

Legal guarantee

    • Under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost. If this is impossible or the seller cannot do it within a reasonable time and without significant inconvenience to you, you are entitled to a full or partial refund. You always have the right to a minimum 2-year guarantee from the moment you received the goods. However, national rules in your country may give you extra protection.
    • The 2-year guarantee period starts as soon as you receive your goods.
    • If a defect becomes apparent within 1 year of delivery, you don't have to prove it existed at the time of delivery. It is assumed that it did unless the seller can prove otherwise. In some EU countries, this period of "reversed burden of proof" is 2 years. 

 

 

 

 Commercial guarantees

    • Sellers (Retailers, Distrubutors, Exporters and Manufacturers) might offer you an additional commercial guarantee (also known as a "warranty"). This can give you better protection but can never exclude or reduce your rights under the minimum 2-year guarantee. The conditions should be laid down clearly in the commercial guarantee statement. If they are less advantageous than any advertised conditions, the more advantageous ones apply.
    • Goods bought from private individuals are not covered by these rules.

 

 

 

 Returns and Refund Policy

    • This Money Back Guarantee outlines MDAmart's Returns and Refund conditions and procedures for our global customers to return purchased items and receive reimbursement or exchanges within a period of up to 2 years. It also covers the item return timeframe, item eligibility, return shipping responsibility, refund methods, and other aspects.

 

 

Discover more

 

FREE DELIVERY

FREE Delivery is available for eligible products with a minimum order of €50 and for delivery within the EU, the UK, Albania and Ukraine.

FREE Standard Shipping

Enjoy Standard Shipping for any product with the "FREE Delivery" message on the product detail page. Any purchase with a minimum order of €50 and dispatched from any local MDAmart local warehouse or fulfilment centre is eligible for "FREE Delivery". Items that are directly sold and fulfilled by MDAmart's Sellers are not eligible for "FREE Delivery".

Eligible Products

      • Products that are sold and shipped from MDAmart Fulfilment Centres.
      • Products sold by MDAmart's Sellers and shipped from MDA Fulfilment Centres.

Not Eligible Products

      • Gift cards.
      • Products directly sold and directly dispatched by MDAmart's Sellers.
      • Products shipped from local warehouses, which have no minimum order value.

Closing your Order

      • Proceed to checkout.
      • Select Free Standard Delivery as your delivery speed.

 

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