We guarantee the highest-quality standards for your property functionality and comfort
COMPLAINT REGULATIONS
Complaints procedure
Our main and primary focus is your complete satisfaction. We lay emphasis on the best price without sacrificing and compromising the quality of our projects, including the installed operating technologies and equipment. We always endeavour to using the best and highest-quality materials on the market. We believe that you will not need the complaint at all, but if you should ever have a problem, we are ready to help immediately as soon as possible.
The property warranty is designed to cover the quality both residential and non-residential units, as well as the common areas of the building where the unit is located. The complaints procedure also applies to the technologies, equipment and accessories of the property, including the those (technologies and equipment) that are installed in external connecting systems (water systems, electricity supply network systems, and natural supply systems) securing the operation of the property.
How is a complaint reported?
Complaints must be sent to us in writing, by registered letter to the following Company address: MDAICReal, s.r.o. Generala Selnera 3256, Kladno, 272 01, Kladno. You can also send yours Complaints to the following e-mail address info@mdaicreal.com , or use the client section on our www.mdaicreal.com. Every MDA RESIDENCES is provided with an operations management office that is responsible for the sustainable operations, maintenance and security of the Residence. Meaning that your Complaints will always be taken care and treated without delay.
How long does the property warranty last?
The warranty period lasts 36 months. It enters into effect from the effective date the transfer of ownership right of the property to the client at the relevant cadastral office, or on the day of legal formation of the association of unit (building or house) owners. The exception is the warranty period for silicone and acrylic sealants, here the deadline for submitting a claim is only Six (6) months.
What does the property warranty cover?
The warranty defects in material and workmanship provided by the contractor or his suppliers and for warranty defects in wiring of the building's technologies, equipment and accessories, including all mechanical systems. The warranty does not cover defects caused by Client or Owner who does not comply with the requirements prescribed the instructions given in the Complaints Regulations or the Manual for the operation and maintenance of the residential and non-residential units.
What does the property warranty do not cover?
These are, for example:
defects in items, their parts or accessories that were not included in the original delivery.
material defects or defects caused by work performed by someone other than the contractor,
defects arising from the use of the housing unit for non-residential purposes,
defects caused by improper handling,
normal wear.
How do you proceed with a complaint?
In the event of a justified complaint, we (MDAICReal) will agree with you on the basis of a given timetable to remove the defect in accordance with the terms and conditions of the Complaints Regulations. For this purpose, we will need have access to your unit and carry out the troubleshoot and evaluation of the defect for immediate repair.
What must be stated in the complaint?
When reporting your complaint, please indicate the followings in order to meet the requirements of the processing standards:
the date of the detected defect.
the detailed description of the defect, including any photo documentation of the defect, using the form below.
the name and address of the project, including street, unit number or place in the building and the exact location of the defect.
the proposal of the most suitable date for a visit.
contact (mobile phone or landline and e-mail) to confirm a possible visit for repair..
What happens if the owner does not cooperate with the contractor?
In the event that the property owner refuse to cooperate or does not provide the necessary data and information to the Project Developer (MDAICReal) for the adequate assessment and removal of the claimed defect as for instance by not allowing our technical team to access the unit within a maximum period of Sixty (60) days from the effective date of notification of the defect. In this case, the right to remove the defect shall unfortunately expires.
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CODE OF CONDUCT AND ETHICS
This Code of Conduct and Ethics outlines specific, observable behaviours expected from MDAmart's Sales Agents (referred to as Third Party Sellers or Resellers), Sellers (Retailers, Distributors and Exporters) and Vendors (Manufacturers) of MDAmart around the world. It also provides the ethical framework of moral principles to guide decision-making and actions. For the purpose of this MDAmart Code of Conduct or Ethics, Sellers, Resellers and Vendors are hereinafter referred to as "MDAmart's Sellers" or simply "Sellers."
MDAmart Code of Conduct and Ethics centres on honesty, integrity, and prioritizing the client's best interests. This includes avoiding misrepresentation, maintaining confidentiality, and disclosing any potential conflicts of interest. MDAmart's Sellers should also strive for professional competence and treat all parties with respect and fairness. They all must respect and obey all the European Union (EU) and International laws relating to their activities including all the Policies and Regulations on selling products in the EU and around the world.
MDAmart has zero tolerance for noncompliant marketing behaviour. We endeavour to assuring that all our Sellers must act with the highest ethical standards in all of their business dealings. They are representing the MDAmart and its carrier partners. They are required to abide by this MDAmart Code of Conduct and Ethics. Those who violate standards in this Code will be subject to disciplinary action pursuant to the Company's disciplinary procedures.
This MDAmart's Money Back Guarantee is designed to ensure our Buyers receive the item they purchased or their money back. It also covers the Returns and Refund Policy, including the situations, where an item doesn't arrive, is faulty or damaged, or doesn't match the listing description.
Legal guarantee
Under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost. If this is impossible or the seller cannot do it within a reasonable time and without significant inconvenience to you, you are entitled to a full or partial refund. You always have the right to a minimum 2-year guarantee from the moment you received the goods. However, national rules in your country may give you extra protection.
The 2-year guarantee period starts as soon as you receive your goods.
If a defect becomes apparent within 1 year of delivery, you don't have to prove it existed at the time of delivery. It is assumed that it did unless the seller can prove otherwise. In some EU countries, this period of "reversed burden of proof" is 2 years.
Commercial guarantees
Sellers (Retailers, Distrubutors, Exporters and Manufacturers) might offer you an additional commercial guarantee (also known as a "warranty"). This can give you better protection but can never exclude or reduce your rights under the minimum 2-year guarantee. The conditions should be laid down clearly in the commercial guarantee statement. If they are less advantageous than any advertised conditions, the more advantageous ones apply.
Goods bought from private individuals are not covered by these rules.
Returns and Refund Policy
This Money Back Guarantee outlines MDAmart's Returns and Refund conditions and procedures for our global customers to return purchased items and receive reimbursement or exchanges within a period of up to 2 years. It also covers the item return timeframe, item eligibility, return shipping responsibility, refund methods, and other aspects.
FREE Delivery is available for eligible products with a minimum order of €50 and for delivery within the EU, the UK, Albania and Ukraine.
FREE Standard Shipping
Enjoy Standard Shipping for any product with the "FREE Delivery" message on the product detail page. Any purchase with a minimum order of €50 and dispatched from any local MDAmart local warehouse or fulfilment centre is eligible for "FREE Delivery". Items that are directly sold and fulfilled by MDAmart's Sellers are not eligible for "FREE Delivery".
Eligible Products
Products that are sold and shipped from MDAmart Fulfilment Centres.
Products sold by MDAmart's Sellers and shipped from MDA Fulfilment Centres.
Not Eligible Products
Gift cards.
Products directly sold and directly dispatched by MDAmart's Sellers.
Products shipped from local warehouses, which have no minimum order value.
Closing your Order
Proceed to checkout.
Select Free Standard Delivery as your delivery speed.
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